Jardak Uses BigChange to Speed Contaminated Cargo Clean-ups

Clarke is a former top-level footballer, straight-A GCSE student, defender for England Under-21s, and chairman of the Professional Footballers Association. He is also a survivor of five suicide attempts – and he has devoted his post-playing years to helping others thrive and avoid the darkness that at times enveloped him.
His story is one of transforming your life by having the courage to ask for help.
Two pieces of advice for people who think they’re suffering – or think they know someone who is – shone through.
Clarke Said:
“Do you think about your thinking? Thoughts aren’t facts, they’re intrusive, they come in, and then it’s up to you how you connect with it. And think about if you need to share it. Men aren’t great communicators, but for 15 years my actions were screaming for support, before judging someone’s behaviours, think ‘is there something this person needs help with and can I help?”
Clarke stressed the importance of talking about mental health and breaking down stigmas – drawing on his personal experience of burying your depression.
His issues in facing up to his mental health started with a stoic, disciplinarian father and a mother with a stiff upper lip,
“What goes on behind this front door stays behind this front door,”
Clarke recalls them saying.
As a member of an interracial family in 70s Britain, he was told early and often that,
“You have to be better than everyone else, to be seen as equal to everyone else.”
He took this advice to heart, leaving school as a straight-A student and landing a spot in the Blackpool first-team at 16.
A poor debut left him questioning if he was good enough, but scoring a 91st-minute winner in his first home match suggested he was.
After several successful seasons, multiple man-of-the-match awards, and a call up for the England Under-21’s, a serious injury put him out for the season and left his footballing future at risk. That’s when the depression crept in.
A lack of awareness about depression meant Clarke tackled the symptoms of his illness instead of the real issue. Even after the first of his five suicide attempts.
“My depression would manifest in crazy outbursts, binging and dangerous behaviour. At first I thought it was the drink, so I went to rehab. Afterwards, I was still staying in bed for 2-3 days, dodging work and family. I thought I was an idiot who couldn’t make responsible decisions.”
That wasn’t true. Clarke became Chair of the PFA in 2010, became the first footballer to appear on Question Time, and commentated on the 2014 World Cup Finals.
“Despite that every two or three months I was exploding into these behaviours. Anytime I felt my career was threatened, or my identity was questioned, my brain automatically connected it to that first suicide attempt. These behaviours were the uneducated mind trying to cope by oblivion and avoidance.”
Throughout his successful career, Clarke was often caught up by these dark thoughts. “It became my truth,” he said. “Because I didn’t share it with anyone it went round and round my head.”
Clarke was diagnosed with recurring, complex depressive disorder. This was the first step in understanding his illness and starting to heal. His wife Carrie joined Clarke to talk about how mental health affects the whole family, and about their shared recovery journey.
“Clarke had been in that pit of despair for 20 years,” Carrie said:
“He’d climb out occasionally but it would suck him back in because he didn’t change his behaviours, change his beliefs, and he didn’t get professional guidance.”
In 2017, Clarke went into psychiatric care. Carrie remembers how,
“it took him only 23 days, resting, eating, being diagnosed by professionals and treated properly for him to be well enough to come home”.
Understanding his illness, speaking out about his problems and finding help from the right professionals all helped Clarke’s recovery. He urged anyone who felt similar to do the same.
His message couldn’t come at a more pressing time. He said:
“Not all depression is trauma-based,” he said. “We’re only just learning about how it can be passed through genes, but it can even come about after a period of sustained stress and pressure. How long is that period? Six weeks. And we’ve spent the last 15 months in a pandemic.”
Clarke and Carrie were joined by Leon McQuade from Andy’s Man Club, a mental-health charity dedicated to getting men talking about their problems. He cited the terrible statistic that every two hours a man takes his life in the UK, but said how change is coming as more men speak up honestly about their experiences.
The charity runs 50 clubs across the UK, creating safe, attentive spaces for men to open up about their struggles. Its awareness campaign epitomises the biggest takeaway from this month’s Motivational Monday – ‘It’s OK to talk’.
Next month we’ll be joined by the TV presenter and Invictus Games medallist JJ Chalmers. Our charity partner will be Help for Heroes, of which JJ is a patron. we hope you can join us then, you can register here: http://bigchan.ge/MM-JJ-Chalmers.
BigChange has always aimed to understand the day-to-day challenges faced by mobile workforces, and to develop the solutions that help.
It knows that mobile workers using the system in the field every day have a great understanding of where improvements can be made.
The BigChange Ideas Portal is the latest way of letting users get those suggestions heard.
Users can find the Portal by clicking on ‘Suggestion’ in the Roadcrew tab of the BigChange system. Once there, you can sort ideas by Trending, Most popular or New – or suggest an idea of your own.
To make a suggestion, just click ‘Add a new idea’.
Try to explain your development suggestion as clearly and concisely as possible. Other users will need to easily see the benefit to them for your idea to gain traction. To help, we have shared a template:
As a [your role], I want to [the problem that you face], so I can [the benefit you hope to achieve].
The Portal includes a voting feature, so you can boost awareness of the ideas you feel would help most. You can also subscribe to an idea you want to stay updated on.
For example, BigChange chose the most popular idea – “Make different job types show as different colours in the schedule” – to develop, and informed users when it was implemented earlier this month.
Product Director Jonathan Isaacs said:
“For BigChange, it allows us to make better-informed decisions and pursue developments that matter most to our users, for customers, it lets them know their ideas are being heard and acted on. Users can give input on what they would like to see from BigChange, and crucially, receive notifications that let them know we’re listening.”
From lead management through to job completion reporting and invoicing, the cloud-based, 5-in-1 solution, provides a single source for all information needed to run the mobile workforce. Accessible from any internet-enabled device, BigChange is improving efficiency, boosting customer service and reducing the environmental impact of the business.
“We are committed to making the world greener by providing the infrastructure to encourage and make accessible the use of electric vehicles, and BigChange is helping us on our journey, using BigChange, we don’t need to produce unnecessary paper copies of work schedules and job completion reports and our installers and engineers are able to access relevant client records and technical documents, including photographs, through the mobile app. This makes them more efficient and is contributing to a reduction in mileage.”
Nicky McNally, Managing Director of McNally EV.
McNally EV is a Yorkshire-based, family run business which has been specialising in the installation of both commercial and home electric vehicle chargers for more than 10 years. Working independently and with national partners including the Shell group, McNally EV has installed over 9,000 electric vehicle charging points across the UK and is committed to improving EV infrastructure for all drivers.
“We trialled a number of systems but BigChange is the solution that consistently works well for us, the BigChange CRM functionality allows us to keep track of customers past, present and future, meaning our customer interactions are always informed and up to date. Our engineers can also check and allocate stock remotely, which leads to further gains in efficiency and is improving communication within the business.”
McNally EV uses the single platform CRM, Job Scheduling, Mobile App, Tracking and Customer Portal from BigChange to support all aspects of its business. Engineers working in the field can access work schedules, client records and stock levels whilst back-office staff and management have complete visibility of the mobile operation 24/7 from any location, allowing them to react to changing circumstances and keep customers informed.
“Being cloud-based is also an important factor for us, as an essential business, we needed to operate as normal throughout the recent lockdowns, and BigChange allowed us to maintain business as usual. BigChange is also extremely adaptable to the needs of our business, allowing flexibility in the way things are organised.”
The cloud-based, 5-in-1 solution enables AFI to build custom workflows underpinned by job-specific documentation, contributing to a reduction in engineer call-outs. Improved planning and visibility have already boosted driver productivity by 30 percent and AFI is looking forward to further benefits as it introduces BigChange to other parts of its business.
“Working at height is a professional skill and as such it requires professional equipment, expertise and knowledge and BigChange supports that, with BigChange, we build our own workflows which means we only ask relevant questions and perform applicable tests; for example, if we are inspecting an electric machine why check fuel levels? It sounds obvious, but every question that doesn’t need to be asked or test that doesn’t need to be undertaken is time, and therefore money, saved.”
Chris Jowett, Group IT Director at AFI Group Services
Jowett Continued:
“This also leads to quicker fixes for our customers, we are only six-months into using BigChange for our engineers and we have completely re-written our breakdown workflows. As a result, we have seen a significant increase in the number of faults that can be fixed over the phone, meaning a customer can be back up and running, in a matter of minutes, without waiting for a site visit.”
AFI provide high-quality powered access machine hire and sales, industry-accredited training and health and safety courses to ensure that anyone working at height is doing it safely and professionally. From only three UK depots and 270 machines in 2002, AFI has expanded to 20 locations in the UK and six in the Middle East. AFI now has a fleet of more than 6,000 powered access machines, a team of 200 plus engineers, drivers and operators and provides training for more than 30,000 people each year.
AFI introduced BigChange to replace an existing workforce management system. By providing a single platform, CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal, BigChange has combined a range of functionality that AFI used to access from disparate systems. Planning for operators and engineers is now undertaken for the whole of the UK from central offices and management have complete, real-time visibility of every vehicle. AFI is also transitioning other aspects of transport management to BigChange, including PMI (Preventative Maintenance Inspection) scheduling, MOT and tax reminders and DVSA checks.
BigChange also powers a seamless, paperless flow of intelligence with improved access to and sharing of equipment or site-specific documentation using the mobile app whilst automatically generated alerts keep customers informed when a machine has been delivered, serviced or repaired and is ready for use.
Jowett concluded:
“The support we receive from BigChange is second to none, we have a dedicated account manager who truly understands our business and has helped us get the maximum return on our investment which is really helpful as new functionality is released every two weeks!”
It is said that the first 100 days of a presidency sets the tone for the entire term in office. So how has BigChange fared since the formation of its new partnership?
Here are the highlights:
Still the best company to work for
Few accolades mean as much to me as the Best Companies 2 star award. It recognises outstanding employee engagement, and has become the absolute industry standard. Achieving this accolade again means the world to all of us on the management team here. We know that BigChange would be nowhere without the extraordinary team who go the extra mile every single day, so I am proud and humbled that they love working here.
We’re on a mission
One of our first tasks after the investment by Great Hill Partners (GHP) was to review our purpose and mission. A lot of time and energy went into this process as it lays the foundation for the next phase of our growth. Some of our values and mission have remained constant since the beginning: to make our customers more successful, to raise the bar every day. But we have also put a renewed focus on sustainability. Our platform helps customers to slash their carbon emissions, reducing paperwork dramatically and helping drivers spend much less time on the road. This is now written large in our purpose, alongside new and important values such as building an inclusive and diverse company.
Gearing up
A few weeks ago, I posted about how OKRs contributed to Google’s runaway success https://www.linkedin.com/pulse/goal-setting-strategy-took-google-1trillion-martin-port . Objectives and Key Results is a tried-and-tested management methodology for measuring and monitoring your company’s progress when you have big and exciting goals in sight. I’m glad to say that our OKR strategy is now up and running. We are now on a growth journey that I believe will take us from a valuation of £100m to £1bn. OKRs will be a vital part of this strategy, keeping us all engaged and focused on the next milestone.
Wider share ownership
I’m passionate about employee ownership. I believe it is the best way to create and maintain an engaged, passionate team. GHP believed in my vision to make every colleague here a shareholder or have a loyalty bonus. Right now, every member of the team who joined before February is part of these schemes, and is right here with me on this growth journey, knowing they will share in our successes. It’s an exhilarating time for us all.
A few new faces
The pandemic may have made hiring a little more complicated but our brilliant HR team and managers have successfully brought on 30 brilliant new starters over the past three months. And we‘re still hiring! We have also made some senior appointments that give us a real edge in this marketplace. People like our new chairman Richard Warley and new chief marketing officer Nick Gregory will help us dramatically accelerate our growth over the coming years.
Investing in the next phase
So, how has GHP’s investment been deployed? The big focus is on Product Development and we have earmarked £5m to spend on innovation across our whole technology stack. The team here are already working on new features – I hope to be able to share more on that soon. We are also now officially on the acquisition trail and are actively looking for complementary companies in the US and in Europe too.
Giving back
One of the best things about success is that it gives you the ability to help others. Ever since the launch of BigChange, we have consistently supported great charities and causes – this was true of my last business too. So, we haven’t let the excitement of the last 100 days distract us from giving, and we have helped four charities during that time, including the mental health charity Mind and Friends of Alfie Martin, which supports the neonatal units at St James Hospital and Leeds General Infirmary.
Writing this has given me a chance to reflect on what we have achieved in a short period of time. I really do hope that the past 100 days define our new partnership with GHP; I can’t wait to see what the future has in store.
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