BigChange appoints first Chief Customer Officer to deliver world-class user experiences globally

Martin port

By Martin Port

15 September 2021

BigChange, the revolutionary mobile workforce management platform, today announced that it has appointed Ian Burgess as its first Chief Customer Officer.

Ian has 20 years of experience in customer facing roles, including operations management, within global technology companies. He joins BigChange from technology service provider Lumen, where he was responsible for service management, delivery and customer experience.

This new role was created to enhance how customers experience BigChange as it expands in the UK and internationally. Ian will work closely with BigChange’s sales, customer support and operational teams to support customers with their adoption and use of BigChange’s field-service management platform, and further improve its world-class customer service rating.

Ian Burgess comments:

“BigChange has an outstanding reputation for customer service, which is a direct result of a strong customer first ethos.  As we grow around the world, my mission will be to ensure we continue to do the very best job in enabling customers to get the most from their BigChange platform and making it integral to their operations and growth strategies.”

Richard Warley, BigChange CEO, comments:

“Ian has vast customer success experience and is an expert in enhancing how businesses use and get best value from their technology. By creating this new role and appointing Ian to it, we will ensure that our customers stay at the very centre of our thinking and gain the greatest benefit from their adoption of BigChange.” 

BigChange has hired more than 50 new employees and made several senior-level appointments to support its expansion since securing a £75 million investment from private equity firm Great Hill Partners in February 2021. Recruits include Richard Warley (Chief Executive Officer), Claudia Munn (Chief Financial Officer) and Nick Gregory (Chief Marketing Officer).

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