Martin port

By Martin Port

11 February 2019

Established in 1997 in Sheffield, DP Doors is an industrial door specialist serving a nationwide blue-chip customer base. The business was founded by husband and wife team Alan and Kathryn Bolsover who have grown the business to the multi-million pound operation it is today. They have a team of 42 employees, including 23 field based engineers.

DP Doors offers a total solution for clients including the manufacture, installation, maintenance and repair of fire doors, roller shutters, steel security doors, PVC strip curtains and crash doors.

Customers include brewer Molson Coors, Tata Steel, Moy Park poultry, Forgemasters and McLaren construction. The company has also fitted doors at the world famous Gherkin building at St Mary’s Axe in London. Projects come in all shapes and sizes, including huge doors that are 14m high and 6m wide.

The company prides itself on delivering the highest levels of service and response. Industrial doors are mission critical for customers including food companies who need to separate frozen and chilled areas and maintain the integrity, safety and security of their products.

Why dp Doors chose JobWatch from BigChange

DP doors were looking for a mobile workforce system to address two key issues within their operation. One was to achieve higher first-time-fix rates, something that is critical to meeting the needs and expectations of customers and also for maximising profitability. Secondly the business wanted to eradicate the excess paperwork that was hindering productivity. The company chose JobWatch after careful comparison against two other solutions.

How has JobWatch made a big change for DP Doors?

The company used to take several sheets of paper to every single job (a method statement, risk assessment, vehicle check and job card). In addition drivers had to visit the office to collect job information, adding extra travel time to each day. JobWatch has simplified the workflow at DP Doors, replacing paper job cards with electronic worksheets on rugged mobile tablets; engineers access job information instantly wherever they are. They can now travel from home straight to the first job of the day.

“At times we were were overwhelmed with paperwork and the manual admin that goes with it. It’s time that we could be spending selling, marketing and developing the business. Admin isn’t adding value.”

Alan Bolsover,
Managing Director at dp Doors & Shutters LTD.

Smarter scheduling has eased the challenge of planning work for the 23 engineers to locations nationwide. It’s maximising billable time, avoiding unnecessary travel and making the back-office team far more productive. Real-time visibility is avoiding multiple calls to the mobile team to check on status or location.

JobWatch is also helping DP Doors to maintain the highest levels of Health & Safety, an area that’s crucial in this industry and at the top of the agenda for blue-chip clients.

Engineers were failing to complete or return their daily driver checks to the office. The JobWatch mobile app now makes it easy for drivers to do their checks at the beginning of each day – and the app won’t let them start work without it. Faults or defects can be logged instantly, ensuring that the maintenance manager is alerted to manage them to resolution. In addition JobWatch is ensuring that risk assessments and method statements are just a click away on the mobile tablet.

According to Managing Director Alan Bolsover, the integrated invoicing is invaluable. It enables jobs to be invoiced as soon as they are completed. Engineers can capture photos on-site for proof-of-service and can be shared with customers.

“We were waiting days for job cards to come back. If a job was on a Monday, we wouldn’t get the paperwork back till Friday. This could have a real knock-on effect on cashflow. With JobWatch we don’t have to wait for anything to be returned to the office – there’s no documents that could get lost. Plus we’re able to bill accurately for time spent on site. We’re also looking to start using JonWatch for our invoicing too.”

Finally, JobWatch is helping DP doors to reduce their fuel use, one of the highest costs incurred across the entire business. Drivers are receiving a tailored de-brief at the end of each working day, with friendly encouragement towards safe and responsible behaviours. Line managers can see which drivers are achieving the best MPG and can reward the team accordingly.

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