CEO’s Blog – Lynx’s Maintenance celebrates with BigChange

Posted on 29 March 201517 June 2022 by Martin Port

Lynx are a specialist family-owned building, repair and maintenance company based in Uxbridge.

They offer a fast response and first-class customer service to their ever-growing list of prestigious landlord and management clients, and maintain over 3,000 properties across the south of England.

Founder & Managing Director of Lynx Maintenance, Chris Moseley, relates ‘‘our entire focus is on making service improvements. We recognised that the technology we used was not going to support the level of growth we are experiencing; we had a back office job-management system that was 10 years old, producing so much paper, and a separate vehicle tracking system that we used reactively.’’

Lynx decided that they needed a Big Change. They wanted one system that could manage all aspects of their business, and they wanted a fully-developed, proven product that wouldn’t cost them a fortune.

Chris Moseley went on to say “we were recommended to contact BigChange, who had developed a system that did everything we wanted straight out of the box. BigChange spent time with us ensuring that the implementation process and training of our Head Office and Engineering teams went smoothly.”

The BigChange JobWatch system has everything – built-in service management, customer relationship management, job scheduling, resource time management, health and safety, equipment and stock management, mobile apps, financial features (from quotation to invoicing, with integration to accounting software such as Sage) and vehicle tracking. JobWatch features intuitive reporting, including reporting on customer service and quality, business productivity, driver behaviour and risk management.

Chris recalls how ‘’implementing the system completely did away with paper in the office and in the field. We invoice instantly when a job is completed, and have seen our productivity and service levels hit new heights. This is just the beginning, as we believe that this technology will enable our company to grow without the cost and risk that goes with expansion. We look forward to celebrating 20 years in business next year, and the BigChange JobWatch system has given us exactly the tools we need to progress and grow our family business”.

Martin Port CEO of BigChange commented “We are delighted to have completed another successful implementation of JobWatch with Lynx Maintenance. JobWatch has revolutionised Lynx practices and processes, eliminated all paperwork and time consuming manual tasks. It has even stopped Lynx using the large whiteboard in the main office where they did there two weekly manual planning.”

Martin Port
Founder & CEO

CEO’s Blog – What Are the Benefits of Good Customer Service?

Posted on 26 March 201517 June 2022 by Martin Port

It isn’t fun to have a bad experience with customer service. Sometimes, expectations are not met when you are on the other side of the phone.

Studies show strong customer service pays great dividends to an organization’s long-term stability and growth; many companies employ a customer relationship management system to help keep customers happy.

The benefit of customer service is obtaining customer retention. Happy customers become repeat customers. This means competent, well-trained customer service representatives are needed to handle questions and issues; if the company doesn’t have this it often looks for a cmr solution that will reassure customers that their needs will be met. Representatives who excel at listening to the customer go a long way with the customer’s resolution of an issue. Support desk representatives that strive to help the customer can ultimately lead to better customer satisfaction.

BigChange JobWatch System offers CRM included for free in the web based back office software, combine that with Vehicle Tracking and go paperless with the JobWatch Mobile Android App your customer service levels will hit new heights.

Get in touch now to start making a BigChange for Small Change

Martin Port
Founder & CEO

CEO’s Blog – “BigChange is hard”. Right? Wrong

Posted on 18 March 201517 June 2022 by Martin Port

Change doesn’t have to be hard. JobWatch makes it easy to change the way people work allowing them to streamline all work flows.

And it’s really straightforward to get up and running – sometimes within 24 hours. It’s even possible to test JobWatch before you commit by taking our test drive.
You’ll soon realise the only thing that was hard, was deciding to make automating your processes a priority and eliminating paper.

Martin Port
Founder & CEO

CEO’s Blog – One in four road casualties involves a vehicle driven for work

Posted on 12 March 201517 June 2022 by Martin Port

Speed is a critical factor in all road crashes and casualties.

Speed is a critical factor in all road crashes and casualties. Driving is unpredictable and if something unexpected happens on the road ahead – such as a child stepping out from between parked cars – it is a driver’s speed that will determine whether they can stop in time, and if they can’t stop, how hard they will hit.

Hence reducing and managing traffic speeds is crucial to road safety. It has been estimated that for every 1mph reduction in average speeds, crash rates fall by an average of 5%. Breaking the speed limit or travelling too fast for conditions is recorded (by police at crash scenes) as a contributory factor in more than one in four (28%) fatal crashes in the UK. This is arguably a gross underestimate, because whether or not a vehicle is judged to have been speeding or going too fast for conditions, the fact it was involved in a collision means it was going too fast to have stopped in time. In this way, speed is always a contributory factor, albeit often in combination with other causes: no one was ever killed by a stationary vehicle.

JobWatch powered by BigChange includes for free Driver Behaviour Reporting and Alerting. The system measures Speeding, Acceleration, Harsh Braking, Cornering and MPG. We promote praising safe driving and award our customers with cash donations made on their behalf to “Brake Road Safety Charity” . Well done to Exova PLC for promoting safe driving, Darren Leanning of Exova Grimsby won the BigChange Safe Driving Award last quarter.

Martin Port
Founder & CEO

CEO’s Blog – For every organisation ‘cash is king’

Posted on 6 March 201517 June 2022 by Martin Port

These days the chief finance officer or finance director is under sustained pressure to improve working capital and profitability while minimising bad debt expense.

One way to achieve these goals quickly is by rationalising the order to cash process.

The activities involved in taking customer orders and turning them into revenue can be categorised in four broad areas: sales order processing (which includes order fulfilment and distribution), invoicing, credit management and cash allocation. While critical to the smooth running of any business, all stages of the order to cash process are characterised by time consuming, manual tasks which rely on paper documents and can be prone to human error. This presents a significant opportunity for business process improvement.

By moving from paper to JobWatch introducing greater automation, the finance director can increase speed and efficiency and generate important benefits both for the finance department and the company as a whole. Cash flow, days sales outstanding (DSO) and other key performance indicators are improved. There is also a significant reduction in costs. People and resources are freed up for other tasks, while delivering invoices and other financial documents electronically generates savings from lower print, paper and postage costs.

The benefits also extend to customer retention and revenue protection. Customers are happier and therefore less likely to defect to the competition because they find the company easier to deal with: their orders are processed faster; they are no longer chased for invoices they have already paid and they can receive invoice documents and data electronically, with the additional benefit of being able to upload it directly into their finance systems to eliminate re-keying.

If you want to Significantly Reduce The Number Of Days To Raise An Invoice call BigChange Apps Tel. +44 (0113) 3845800 or email [email protected] also visit www.BigChange.com.

Martin Port
Founder & CEO

CEO’s Blog – BigChangeApps reports 300% Sales Growth in 2014

Posted on 2 March 201517 June 2022 by Martin Port

JobWatch offers a solution for three key markets, the Vehicle Tracking market, the Field Service market and the Transport Management market.

JobWatch is the ONLY system available that can provide all of these features in one easily customisable system to suit almost any organisation with mobile workers.

With the rapid increase in the transportation of man and materials, competitiveness among fleet owners is becoming tougher. The world is moving toward smarter ways of transportation and fleet management for advantages such as smoother traffic flow, improved operation, and enhanced safety. With the increase in global fleet size and the focus on smart and optimized fleet operations, the industry is expected to grow at a Compound Annual Growth Rate (CAGR) of 22.8% from 2013 to 2018. The market is estimated to be $10.91 billion in 2013. Field service management (FSM) software offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time. The Global Field Service Management Market to grow at a CAGR of 12.33 percent over the period 2013-2018 and be worth $3.52bn by 2019.

Contact BigChange today to find out more
about the JobWatch System. Either call +44
(0113) 3845777 or email
[email protected]

Martin Port
Founder & CEO

CEO’s Blog – Watch the Video !

Posted on 24 February 201517 June 2022 by Martin Port

Volkswagen’s ‘Eyes On The Road’ PSA Highlights The Dangers Of Distracted Driving

It doesn’t take a horror movie to get audiences to jump from their seats. Sometimes, a clever ad will do the trick.

Moviegoers in Hong Kong apparently didn’t know what was in store when the lights went down and they began to watch a film in which a driver is cruising down a road.

Watch the clip above to see what happened next.

The clip ends with the following message:

“Mobile use is now the leading cause of death behind the wheel.”

The National Highway Traffic Safety Administration says drunk driving led to 10,322 deaths in the United States in 2012, compared to 3,360 due to distracted driving.

However, the agency says “impairment associated with using a cell phone while driving can be as profound as that associated with drunk driving.”

Contact www.BigChangeApps.com

Martin Port
Founder & CEO

CEO’s Blog – Welcome on board Star Coaches

Posted on 19 February 201517 June 2022 by Martin Port

Daniel Levy Director – Corporate Sales

welcomes Imran Dabhad Managing Director
of Star Coaches to BigChange Apps

Leading provider of Coach Hire in Leeds, Bradford, West Yorkshire…Established since 1982, Star Coaches is amongst the leading coach hire companies in the UK. They provide a modern range of 16 to 70 seater luxury coaches for hire. Located in Batley, are ideally placed to provide coach hire in Leeds, Bradford, Huddersfield, Halifax, Wakefield, as well the whole of West Yorkshire, for travel anywhere in the UK. BigChange has installed its revolutionary technology on Star Coaches fleet. Star Coaches will be able enhance their customer service and quality, visibility and ensure they maintain their excellent record in road safety.

Martin Port
Founder & CEO

CEO’s Blog – JOBWATCH ANDROID APP – NEW UPDATE

Posted on 6 February 201517 June 2022 by Martin Port

Why JobWatch will transform your business? JobWatch is a revolution.

It lets you plan, manage, track and schedule your mobile workforce, without the need for inefficient paperwork. Your people will love it your customers will notice a real difference. BigChange by name, BigChange by nature. JobWatch will deliver tangible benefits. From reducing the time it takes to raise an invoice to boosting productivity and utilisation, your business will reap a big change to its bottom line. The BigChange RoadCrew Customer Support are just a call away, 24/7. They are there to support your team wherever they are needed. Any time, any question. We invite you to put them to the test. www.bigchange.com

Martin Port
Founder & CEO

CEO’s Blog – £600 Fuel Card Theft

Posted on 30 January 201517 June 2022 by Martin Port

A man from Northamptonshire has admitted stealing more than £600 from the house building firm he worked for by using the company fuel card on his partner’s car.

The theft was discovered when the Northampton-based company in question, Life Space Developments Ltd, noticed 12 unauthorised transactions on the card’s account, linked to an unknown car.

The car belonged to the partner of Charles Pipe, from Baker Street in Irthlingborough, a carpenter for the company who had been given a company car with a Fuel Card.

During a hearing at Northampton Magistrate’s Court yesterday, the court heard how Pipe had stolen the card and in November last year, spent £606.54 on fuel with it. He admitted the theft both to his employers and the police and said that he had been “strapped for cash”.

He was ordered to pay the full amount back to the company, as well as an £85 victim surcharge and £15 in court costs.

Import your Fuel card transactions into JobWatch. Using this data, litre per journey is automatically calculated all reports display MPG.

Martin Port
Founder & CEO